Help center
Answers about how RankUp works, auctions, payments and your account.
Guides
Adding your brand
Sign up as a company, verify your e-mail and add a brand in your dashboard. Once a moderator approves it, it appears in the directory.
Sign up →Taking part in an auction
Once your brand is approved, you bid in the open auction of your category. Bids are public and can't be withdrawn.
Auctions →How ads are marked
Every paid place is marked “Ad” and kept apart from the regular list.
Advertising policy →Payment and refunds
The winner pays within 72 hours after the auction closes. Refund terms are in a separate document.
Refund policy →
Frequently asked questions
How are the top places decided?
The top places in each category are ad placements: they go to the brands with the highest bids in the ranking auction and are marked “Ad”. Brands without ads are listed separately.
Who can take part in an auction?
Company accounts with a verified e-mail and a brand that passed moderation. Bids are public and can't be withdrawn.
When does the winner pay?
Within 72 hours after the auction closes. A place not paid in time is not shown.
Is real money charged right now?
No. The site runs in test mode: payments go through a sandbox and no real money is charged.
How do I add my brand?
Sign up as a company, verify your e-mail and add a brand in your dashboard. Once a moderator approves it, the brand appears in the directory.
Didn't find an answer?
Send a request — the team answers on this page and you get a notification.
Contact supportIf a brand or an auction breaks the rules, send a report.
Report a problem